Loralee Vargas
Altamonte Springs,FL
Summary
Professional with extensive experience in customer service and support, specializing in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction and loyalty through strategic problem-solving. Strong team player, adaptable to dynamic environments, consistently delivering results through efficient service. Recognized for reliability and a proactive approach to achieving organizational objectives.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Leasing Consultant
HH Staffing Services
06.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
Leasing Consultant
R&R Group Management
11.2025 - 06.2026
Leasing Consultant
Jones Street Investment Partners
08.2023 - 06.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Customer Service Representative
Reed Group Consultants
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 70 customers each day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Leasing Consultant
BG Multifamily
08.2015 - 10.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
Customer Service Representative
Humana
01.2020 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Reed Group Ltd
11.2016 - 02.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring prompt and accurate responses to client needs.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Psychology
05-2009
- Completed professional development in Psychology
Skills
Fair housing regulations
Customer service expertise
Phone and email etiquette
Application processing
Clear communication
Database management
Background checks
Organizational skills
Skills
Microsoft Outlook, Microsoft Publisher, Microsoft Word, Microsoft office, excel, analytic skills, articulate, banking, basic, benefits,collections, call center experience, strong interpersonal skills, excellent communication, counseling, data entry, detail-oriented, diagnosis, documentation, Bilingual English and Spanish speak and read fluently, creative and strong problem-solving skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Leasing Consultant - R&R Group Management
11.2025 - 06.2026
Leasing Consultant - HH Staffing Services
06.2024 - Current
Leasing Consultant - Jones Street Investment Partners
08.2023 - 06.2024
Customer Service Representative - Reed Group Consultants
11.2022 - 06.2023
Customer Service Representative - Humana
01.2020 - 08.2020
Customer Service Representative - Reed Group Ltd
11.2016 - 02.2018
Leasing Consultant - BG Multifamily
08.2015 - 10.2022
Ana G. Mendez University - Bachelor of Science, Psychology