Loralye Rivard Cholette
Charlotte,United States
Summary
Experienced leader with 4+ years of supervising staff, managing daily operations, and maintaining a safe, efficient, and organized work environment. Strong background in training new employees, resolving problems under pressure, and coordinating across departments to ensure smooth workflow. Known for clear communication, reliable leadership, and the ability to guide teams through fast-paced, high-demand situations. Committed to supporting a positive workplace culture while consistently meeting operational goals.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Skiptown
Charlotte, NC
01.2025 - Current
- Coordinate daily office operations to ensure efficient workflow across departments
- Manage calendars, schedules, and meeting coordination for leadership and staff
- Maintain organized records, documents, and internal databases
- Handle incoming calls, emails, and office correspondence
- Order and manage office supplies and vendor relationships
- Ensure office areas and shared spaces remain organized and functional
- Coordinate maintenance requests or facility needs
- Assist with company events, staff meetings, or customer events
Pet Care Lead
Skiptown
Charlotte, NC
02.2025 - 01.2026
- Responded to parent questions, concerns, and updates in a professional and friendly manner.
- Reported injuries, behavior issues, or emergencies to management and provided the needed details for incident documentation.
- Collaborated with reception, grooming, and daycare staff to keep operations running smoothly.
- Handled urgent situations such as injuries, dog altercations, illness, or missing information by following company safety protocols.
- Coordinated with management, HR, or emergency contacts during serious incidents (ex: injuries requiring vet transport).
- Supervised and supported PCA staff across multiple zones, ensuring all team members followed safety, cleaning, and dog-handling protocols.
- Delegated tasks, coached new employees, and provided on-the-spot training when needed.
- Acted as the on-shift point of contact when managers were unavailable.
Pet Care Associate
Skiptown
Charlotte, NC
09.2023 - 02.2023
- Provided daily care for various pets, ensuring their safety and well-being.
- Assisted in training new staff on pet handling and care procedures.
- Maintained cleanliness of pet areas, adhering to health and safety standards.
- Monitored animal behavior and reported any concerns to management promptly.
Guest Service Lead
Olive Garden
Charlotte, NC
07.2022 - 09.2023
- Managed front-of-house guest flow, ensuring guests were greeted promptly and seated within expected time standards.
- Oversaw table rotation among servers to balance workload, maintain fairness, and support company service standards.
- Handled guest concerns or complaints calmly and professionally.
- Support servers, hosts, and bussers during busy periods to maintain smooth service.
- Communicate with managers about any issues, staffing shortages, or operational concerns.
- Address any safety risks immediately and report incidents properly.
- Ensured established company metrics were respected, including seating times, guest-flow targets, and hospitality standards.
Team Lead
Salsarita’s Fresh Mexican Grill
Charlotte, NC
03.2022 - 07.2022
- Supervised crew members during shifts to ensure smooth, efficient operations.
- Delegated tasks such as prep, line setup, cleaning, and restocking based on shift needs.
- Trained new employees on food preparation, customer service, safety, and speed standards.
- Supported management by running the floor when supervisors were not present.
- Communicated shift updates, issues, or staffing needs directly to managers.
- Collaborated with kitchen staff, line servers, and cashiers to keep workflow efficient.
- Helped create a positive, team-focused work environment.
- Ensured every guest received friendly, accurate, and fast service.
- Helped resolve guest concerns or order issues professionally.
- Monitored guest flow and adjusted staffing or line positions to reduce wait times.
Team Lead
Chick-fil-A Restaurants
Charlotte, NC
11.2021 - 03.2022
- Supervised front-of-house and/or back-of-house team members during shifts.
- Assigned positions, delegated tasks, and ensured proper staffing during peak hours.
- Trained new employees on Chick-fil-A service standards, food safety, and operational procedures.
- Provided real-time coaching and support to maintain high performance and teamwork.
- Ensured every guest received fast, accurate, and friendly service in line with Chick-fil-A’s hospitality standards.
- Handled customer concerns or service issues professionally and efficiently.
- Monitored dining room cleanliness, guest flow, and order accuracy.
Restaurant Crew Member
Chick-fil-A Restaurants
Charlotte, NC
06.2021 - 11.2021
- Greeted guests with a friendly, positive attitude and delivered fast, accurate service.
- Took orders at the counter and drive-thru, ensuring accuracy and clarity.
- Handled customer questions, concerns, and special requests professionally.
- Helped maintain a clean and welcoming dining room environment.
- Collaborated with coworkers to keep operations running smoothly.
- Assisted wherever needed—front counter, drive-thru, back-of-house, or dining room.
- Supported shift leaders and managers with tasks, communication, and problem solving.
Education
Associate - Business Administration
Central Piedmont Community College
Charlotte, NC12-2025
Diploma - undefined
Mallard Creek Highschool
Charlotte, NC06-2023
Skills
- Customer Service
- Team Leadership
- Training
- Safety Protocols
- Time Management
- Problem Solving
- Public Speaking
- Event Planning
- Crisis Management
- Behavior Monitoring
- Staff Supervision
LANGUAGES
English
French
Timeline
Pet Care Lead
Skiptown
02.2025 - 01.2026
Office Coordinator
Skiptown
01.2025 - Current
Pet Care Associate
Skiptown
09.2023 - 02.2023
Guest Service Lead
Olive Garden
07.2022 - 09.2023
Team Lead
Salsarita’s Fresh Mexican Grill
03.2022 - 07.2022
Team Lead
Chick-fil-A Restaurants
11.2021 - 03.2022
Restaurant Crew Member
Chick-fil-A Restaurants
06.2021 - 11.2021
Diploma - undefined
Mallard Creek Highschool
Associate - Business Administration
Central Piedmont Community College