Loreen Bullock
Philadelphia,PA
Summary
Experienced customer service professional with a proven track record of success in the retail industry and handling financial transactions. Aiming to secure a Customer Service role to leverage strong active listening, problem-solving, and team collaboration skills. Possessing a keen ability to understand and address customer needs, dedicated to providing exceptional service and ensuring customer satisfaction. Committed to delivering positive experiences and building lasting relationships, confident in the ability to contribute to the success of any customer-focused organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cleaner
Mar-Vel Commercial Cleaning Services
02.2014 - Current
- Ensured cleanliness and sanitation across various commercial properties.
- Operated industrial cleaning equipment, including floor scrubbers and vacuums.
- Trained new staff on cleaning protocols and safety procedures.
- Conducted regular inspections to maintain quality standards in cleaning services.
Loyalty Co-Worker
IKEA
02.2020 - 03.2021
- Ensured child safety in play areas, adhering to guidelines and fostering trust with parents.
- Managed sign-in processes, maintaining an organized and secure system for member details.
- Enhanced customer onboarding, improving efficiency and data accuracy in membership registration.
- Resolved member inquiries promptly, boosting customer satisfaction and brand loyalty.
- Implemented retention strategies, fostering long-term relationships with IKEA Family members.
Key Holder
Carter's/Osh Kosh
03.2019 - 01.2020
- Managed operational aspects including store opening and closing procedures, and supervised staff to maintain seamless store operations.
- Oversaw employee schedules, including meal and break coverage, to ensure compliance with store policies in the absence of management.
Style Advisor
Justice
06.2016 - 12.2016
- Provided personalized customer service, assisting with product selection and recommendations, and efficiently processed transactions using various payment methods.
- Maintained visual appeal of the store through organizing displays, dressing windows, and ensuring cleanliness in sales and register areas.
Teacher’s Aide
Leaps & Bounds Learning Center
07.2009 - 05.2011
- Assisted in the supervision of children's activities, fostering emotional and social growth by promoting empathy and self-esteem.
- Supported academic development through homework assistance and providing basic educational instruction during weekend sessions.
Education
Dental Assistant Program
Harris School of Business
Philadelphia, PA01.2012
Human Services Program
Orleans Technical Institute
Philadelphia, PA01.2010
Cosmetology Program
Empire Beauty School
Philadelphia, PA01.2005
High School Diploma - undefined
Delaware Valley Charter H.S.
Philadelphia, PA01.2004
Skills
- Customer Service
- Team Leadership
- Active Listening
- Problem Solving
- Store Operations
- Visual Merchandising
- Staff Management
- Child Supervision
- Computer Literacy
Certification
CPR
AED
Timeline
Loyalty Co-Worker
IKEA
02.2020 - 03.2021
Key Holder
Carter's/Osh Kosh
03.2019 - 01.2020
Style Advisor
Justice
06.2016 - 12.2016
Cleaner
Mar-Vel Commercial Cleaning Services
02.2014 - Current
Teacher’s Aide
Leaps & Bounds Learning Center
07.2009 - 05.2011
Dental Assistant Program
Harris School of Business
Human Services Program
Orleans Technical Institute
Cosmetology Program
Empire Beauty School
High School Diploma - undefined
Delaware Valley Charter H.S.