LORELEI EPPS
Peachtree City,GA
Summary
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
CSR
VCA- Braelinn Village Animal Hospital
Peachtree City, GA
10.2022 - 01.2025
- Responded to customer inquiries via calls, chats, and emails to ensure timely support and satisfaction.
- Ensured customer satisfaction for both new and existing clients by actively listening to concerns and implementing tailored solutions.
- Educated customers on exclusive pricing options to enhance product accessibility and satisfaction.
CSR
VCA - California Veterinary and Specialty hospital
Carlsbad, CA
06.2021 - 10.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained all front desk staff and helped with continuing education to encourage job satisfaction
Associate Surgical Asset Manager
Spinal Elements
Carlsbad, CA
09.2019 - 06.2021
- Worked both independently with minimal supervision and collaboratively in team environment
- Supervised inventory quality and accuracy assurance programs, including weekly and monthly reporting
- Conducted physical cycle counts and analyzed, investigated, and resolved discrepancies
- Discussed goals and strategies with potential investors and implemented corrective actions to enhance performance.
Diamond Grader
Gemological Institute of America
Carlsbad, CA
03.2019 - 09.2019
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions
- Passed daily stone count by 7% and end of month goals by 45%
- Recorded results of inspections and maintained certificates by preparing reports and other documentation.
Barista
Starbucks
Encinitas, CA
05.2018 - 07.2019
- Satisfied customers consistently, quickly meeting needs with knowledgeable service.
- Ordered and received supplies to restock beverage items.
- Collected payments and provided accurate change.
Front Office Recpetionist
Truffles Medispa
Fayettville, Ga
06.2016 - 04.2018
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Gathered information from patients, processed registration paperwork and collected payments.
- Demonstrated interpersonal skills both verbal and written
Sales Associate
J&rR clothing
Fayetteville, GA
06.2015 - 02.2017
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Cosmetology and Film
Southern Crescent Technical College
2017
Skills
- Data Entry
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Multitasking and Prioritization
Timeline
CSR
VCA- Braelinn Village Animal Hospital
10.2022 - 01.2025
CSR
VCA - California Veterinary and Specialty hospital
06.2021 - 10.2022
Associate Surgical Asset Manager
Spinal Elements
09.2019 - 06.2021
Diamond Grader
Gemological Institute of America
03.2019 - 09.2019
Barista
Starbucks
05.2018 - 07.2019
Front Office Recpetionist
Truffles Medispa
06.2016 - 04.2018
Sales Associate
J&rR clothing
06.2015 - 02.2017
Cosmetology and Film
Southern Crescent Technical College