Lorelei Horney
King Pins Bowling Center
Leach,OK
1
year of professional experience
Dynamic and dedicated professional with a proven track record at Callahan’s Steakhouse, excelling in customer service and strong multitasking abilities. Recognized for enhancing guest experiences and maintaining cleanliness in high-volume settings. Skilled in POS operations and committed to fostering a positive team environment while ensuring guest satisfaction.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Work History
Restaurant Hostess
1 Year 3 Months- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
Attendant
1 Year 3 Months- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Education
High School in Progress
- Awarded Academic Excellence for Completion of Concurrent College Classes at NEO A&M College
- Superintendent's Honor Roll 2023-2024
- Awarded Outstanding Achievement in Biology, Mathematics, and English
- 4.0 GPA
- Extracurricular Activities: FFA, FCA, Talent Search AIRC, Basketball, Softball, Cheer and Drug Prevention
- Elected Captain of HS Cheer, Softball and Basketball Teams
Skills
Customer service
Strong multitasking
Greeting guests
Active learning
Cleanliness and hygiene
Table bussing
Payment processing
Supply restocking
POS system operations
High volume dining
Timeline
Restaurant Hostess
Callahan’s Steakhouse
03.2025 - CurrentRead More
Attendant
King Pins Bowling Center
03.2025 - CurrentRead More
Oaks High School
High School in Progress
Read More