Loremys Alfonso
LAS VEGAS,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
CITI MD
LAS VEGAS, NV
04.2023 - 08.2023
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front of House Team Member
Panda Express
LAS VEGAS, NV
09.2022 - 03.2023
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled complaints, settled disputes and resolved customer conflicts.
Barista
Starbucks
LAS VEGAS, NV
09.2020 - 01.2021
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Received and accurately processed customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV05.2022
Skills
- Customer Complaint Resolution
- Computer Proficiency
- Multitasking and Prioritization
- Call Answering and Routing
- Bilingual
- Great verbal communication skills
- Disciplined and goal-oriented mindset
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
CITI MD
04.2023 - 08.2023
Front of House Team Member
Panda Express
09.2022 - 03.2023
Barista
Starbucks
09.2020 - 01.2021
High School Diploma -
Ed W Clark High School