Loren BRIGHAM
Austin,TX
Summary
Healthcare operations and physician network leader with progressive experience in value-based care, clinic operations, and provider performance management. Proven ability to drive measurable improvements in access, efficiency, quality, and financial performance across large patient populations. Experienced in provider engagement, operational leadership, and data-driven decision-making.
Overview
6
6
years of professional experience
Work History
Senior Physician Business Manager
UnitedHealth Group
06.2025 - Current
- Managed relationships with contracted and affiliated physicians to enhance collaboration and communication
- Represent and operationalized value-based care model through provider engagement and onboarding
- Monitored care quality initiatives, identifying opportunities to improve outcomes and reduce avoidable utilization.
- Monitor provider performance across clinical, quality, financial, and patient experience KPIs
- Lead Joint Operating Committees, provider meetings, and sponsored events
- Analyzed market trends to inform strategies for membership growth and retention
- Mentored Physician Business Managers, providing operational reporting to drive team performance
Regional Manager of Clinical Operations
UnitedHealth Group
04.2023 - 06.2025
- Championed value-based care delivery for a population of 100,000 patient lives
- Directed clinic operations, ensuring alignment with systems, policies, staffing, and support services to enhance service delivery
- Analyzed operational and financial performance to drive data-driven improvements
- Managed compliance documentation, presenting KPIs and budget recommendations to support strategic decision-making
- Led staff development and community outreach initiatives to strengthen community engagement and workforce capabilities
- Managed community outreach initiatives
- Increased patients per session from 3.32 to 6
- Reduced patient no-show and cancellation rates by 50%
- Increased monthly patient volume by 83%
- Directed daily clinic operations and staffing
- Executed contracted and affiliated health fairs
- Collaborated with Medical Director on quarterly budgeting
- Direct Reports: 15
Clinic Operations Coordinator
UnitedHealth Group
05.2022 - 04.2023
- Increased annual appointments scheduled by 41%
- Increased clinic Star Rating from 3 to 5 stars
- Improved clinic walkthrough scores by 34%
- Coordinated daily operations, staffing, payroll, and expense management to ensure smooth clinic functioning
- Implemented process improvements to boost operational efficiency and staff engagement
- Trained new staff on office procedures, system navigation, and workflow expectations.
- Direct Reports: 4
Program Coordinator
Child Neurology Foundation
06.2021 - 04.2022
- Coordinated digital access program and managed budget to enhance resource availability
- Facilitated telehealth initiatives to improve access to healthcare services
- Managed outgoing grants and scholarships
- Engaged with over 100 families to provide support and information
- Facilitated DEI committee meetings and discussions
Operations Intern
Eastern State Hospital
01.2021 - 05.2021
- Conducted Joint Commission risk assessments to identify potential compliance gaps
- Analyzed hospital workflows to identify areas for improvement and improved processes
Intern
Stroke Care Network
08.2020 - 11.2020
- Created stroke education materials to enhance knowledge among affiliates
- Facilitated diversity and inclusion programs within the organization
Education
MBA - Business Administration
Louisiana State University Shreveport
Shreveport, LABachelor of Health Sciences - Healthcare Administration
University of Kentucky
Lexington, KYSkills
- Value-Based Care Operations
- Provider & Physician Network Management
- Clinical & Financial KPIs
- Budgeting & Resource Allocation
- Regulatory Compliance
- Process Improvement
- Staff Leadership & Development
- Executive & Stakeholder Reporting
- Microsoft Office Suite
ADDITIONAL EXPERIENCE
- Eastern State Hospital | January 2021 – May 2021
- Stroke Care Network | August 2020 – November 2020
Timeline
Senior Physician Business Manager
UnitedHealth Group
06.2025 - Current
Regional Manager of Clinical Operations
UnitedHealth Group
04.2023 - 06.2025
Clinic Operations Coordinator
UnitedHealth Group
05.2022 - 04.2023
Program Coordinator
Child Neurology Foundation
06.2021 - 04.2022
Operations Intern
Eastern State Hospital
01.2021 - 05.2021
Intern
Stroke Care Network
08.2020 - 11.2020
MBA - Business Administration
Louisiana State University Shreveport
Bachelor of Health Sciences - Healthcare Administration
University of Kentucky