Loren Fernandez

-Responding to customer phone inquiries in a courteous and prompt matter.

-Perform accurately all data entry functions to reflect customer activity or transactions.

-Assist callers with application and eligibility requirements.

-Assist customers in all enrollment process.

-Document all encounters with customers in logs.

-Assist teammates when in need guiding through correct process.

- Record and modify Timesheets as well as excel

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-Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

-Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Responded to Customer inquiries and feedback

Made sure employers are meeting sales by the end of each month and attendance.

Organizing weekly meeting to improve staff, and highlight points of improvement.

Submitting applications for approvals.

• Assisted in preparation of title insurance policies and title commitments.
• Calculated and remitted state sales tax, service, and other charges.
• Communicated with customers to resolve common title issues.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Contacted TX Motor Vehicle Department to determine status of pending titles.
• Entered title and vehicle information into database.
• Examined and verified 50 titles weekly.
• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
• Handled cash and credit card payments accurately.
• Coordinated price adjustment between buyers and sellers.

-Controlled costs to keep business operating within budget and increase profits.

-Applied Knowledge of previous supplies needs and forecasted business levels to estimate required supplies.

-Interacted positively with customers.

-Responding to Customer feedback.

-Adhered to company standards and compliance requirements for operations and cleanliness of all areas.