Lorena Burroughs
Moreno Valley,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions at 99 Cents Only, demonstrating exceptional customer service and cash handling skills. Fostered community engagement as a Crossing Guard with the City Of Moreno Valley, showcasing unparalleled patience and empathy. Achieved significant improvements in safety and student support, underscoring a strong work ethic and integrity.
Overview
9
9
years of professional experience
Work History
Cashier
99 Cents Only
05.2019 - 05.2024
- Welcomed customers and helped determine their n
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Crossing Guard
City Of Moreno Valley
01.2018 - 08.2023
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
- Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
- Enhanced community relations by courteously interacting with parents, students, and staff on a daily basis.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
Campus Support Aide
Moreno Valley Unified School District
02.2015 - 08.2023
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation
- Supported children's development by encouraging teamwork and understanding of others.
Education
High School Diploma -
Herbert Hoover High School
San Diego, CA06.1984
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time management skills
- Reliability and punctuality
Languages
Spanish
Full Professional
Timeline
Cashier
99 Cents Only
05.2019 - 05.2024
Crossing Guard
City Of Moreno Valley
01.2018 - 08.2023
Campus Support Aide
Moreno Valley Unified School District
02.2015 - 08.2023
High School Diploma -
Herbert Hoover High School