Lorena Castaneda

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
• Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
• Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
• Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
• Conducted thorough research on federal and state tax regulations, providing valuable insights to clients and team members.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Identified potential audit red flags to minimize risk of IRS audits.
• Utilized tax software to prepare returns and meet deadlines.
• Calculated estimated tax payments for clients.
• Built rapport with clients to enhance satisfaction.

Offered expert beauty advice and tailored product recommendations.

Drove growth in sales performance metrics.

Handled customer transactions efficiently.

Received and managed incoming calls.

Coordinated appointment times with clients and staff seamlessly.

Processed payments efficiently.

Optimized storage space utilization for efficient operations.