Lorena Castaneda

• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members

• Scheduled appointments and meetings for executives and staff members using an online calendar system

• Assisted with the preparation of meeting materials such as agendas, presentations, and reports

• Created and maintained electronic filing systems to ensure easy access to important documents

• Trained new administrative assistants on front desk procedures leading to improved consistency across shifts

• Assisted HR department in organizing interviews by scheduling candidates appointments.

•Manage the financial aspects of patient care, preparing and submitting insurance claims

• Managing patients accounts and ensuring accurate and timely payments for healthcare services

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.

• Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
• Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Processed and recorded new policies and claims.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
• Scheduled, coordinated and confirmed appointments and meetings.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.