Lorena Castor Martinez
Holiday Lakes,TX
Overview
23
23
years of professional experience
Work History
Receptionist
Country Village Care
08.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Adding and Confirming Dr Appointments transportation for residents, communicating with family members and directing in coming visitors. Keeping a role also handling clerical and administrative tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices. Handling applications and new hire paperwork, background checks.
Physical Therapy Technician
Angleton Rehabilitation & Wellness
10.2010 - 08.2017
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with MMT Manual Muscle Testing, Evaluate , assessments measuring muscle strength and function for progress. Implementing treatment plans,
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
Loan Officer
Angleton Security Finance
02.2010 - 08.2010
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
Certified Nursing Assistant
Country Village Care
07.2001 - 10.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Medical Billing And Coding
Brazosport College
Lake Jackson, TX07.2024
High School Deploma -
Instituto Cumbres
San Juan, Puerto Rico12.1996
Skills
- Office Management
- Travel Coordination
- Technical Support
- File Management
- Administrative Support
- Clerical Support
- Data Entry
- Scheduling
- Telephone Skills
- Payment posting
- Billing and Invoicing
- Customer Service
- Account updating
- Payment Processing
Timeline
Receptionist
Country Village Care
08.2017 - Current
Physical Therapy Technician
Angleton Rehabilitation & Wellness
10.2010 - 08.2017
Loan Officer
Angleton Security Finance
02.2010 - 08.2010
Certified Nursing Assistant
Country Village Care
07.2001 - 10.2008
Medical Billing And Coding
Brazosport College
High School Deploma -
Instituto Cumbres