Lorena Castro
Del Rey,CA
Summary
Dynamic Shift Lead at Surf Thru Express Car Wash with a strong focus on customer service and team motivation. Successfully trained staff, enhancing service quality and operational efficiency. Proven skills in inventory management and employee evaluation, fostering a positive work environment while resolving customer inquiries to boost satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Surf Thru Express Car Wash
01.2025 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on company procedures and customer service standards.
- Assisted in inventory management to maintain optimal stock levels.
- Resolved customer inquiries and complaints, enhancing satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Intern
Sanger Police Department
06.2022 - 07.2022
- Assisted in data entry and record management using police database systems.
- Observed and supported daily operations within various divisions of the department.
- Participated in community outreach programs to promote public safety awareness.
- Shadowed officers during patrols, gaining insights into law enforcement procedures.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
High School Diploma -
Sanger West High School
Fresno Ca Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Sales proficiency
- Coaching and mentoring
- Crew coordination
- Inventory management
- Employee evaluation
- Positive attitude
- Cash handling
- Team supervision
Certification
- CPR Training - 2024-2025
- Sexual Abuse Prevention Training- 2022-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Surf Thru Express Car Wash
01.2025 - Current
Intern
Sanger Police Department
06.2022 - 07.2022
High School Diploma -
Sanger West High School
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