Lorena Cuevas
TX
Summary
Driven sales professional with over nine years of experience in achieving and exceeding sales targets across diverse industries. Expertise in developing strategic sales plans, delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Sales Professional
Allmodern
Austin, TX
10.2023 - Current
- Strengthened relationships with key clients by providing exceptional support during the entire sales cycle
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Remained current on relevant product and industry information to provide up-to-date catalogs and services.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
Training Coordinator
Tesla
Austin
11.2022 - Current
- Evaluated established training programs, employee performance across areas and organizational goals to identify knowledge and skill gaps
- Reduced errors during assembly by following detailed blueprints and instructions for each component accurately
- Collaborated with cross-functional teams to establish training objectives, budgets, and timelines.
- Maintained accurate records of all security related incidents in accordance with company policies and procedures.
Sales Account Manager
Rent - A-Center
Houston
02.2018 - 04.2021
- Resolved customer inquiries promptly and professionally in order to maintain high levels of satisfaction.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
Disaster Case Manger
FEMA
HOUSTON, TX
10.2015 - 01.2018
- Maintained accurate records of all interactions with clients in accordance with agency standards.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Kept informed of activities and changes that affected likelihood of emergency, as well as those that could affected response efforts and details of plan implementation.
Education
Associate of Applied Science - Business
Lee College
Baytown, TXSkills
- Product and service
- Problem-Solving
- Resilience and Adaptability
- Ethics and Integrity
Affiliations
- ASPCA -Nonprofit Advisor (2018-2021)
Timeline
Sales Professional
Allmodern
10.2023 - Current
Training Coordinator
Tesla
11.2022 - Current
Sales Account Manager
Rent - A-Center
02.2018 - 04.2021
Disaster Case Manger
FEMA
10.2015 - 01.2018
Associate of Applied Science - Business
Lee College