Lorena Garcia
Muffler King Auto Repair
Houston,TX
1
Language
26
years of professional experience
Hard worker experienced in problem-solving, service and responsible with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Work History
Receptionist
2 Years 5 Months- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Scheduled appointments and coordinated service requests to optimize technician utilization.
- Handled customer inquiries and resolved issues to enhance client satisfaction levels.
- Maintained accurate records of transactions and services performed for billing purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
21 Years 10 Months
- Developed strong communication skills while providing customer service to visitors at the entrance of the patient visitor area
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Observed rules and safety regulations of organization while carrying out assigned tasks.
- Developed strong communication skills while providing customer service to visitors at the sign in desk.
- Utilized problem solving and organizational skills to manage multiple tasks simultaneously.
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
- Organized and assisted with events, activities and programs to drive outreach initiatives.
- Gained experience in data entry and record-keeping
- Helped organize fundraisers to benefit organizational objectives.
- Utilized knowledge of community resources to refer clients to appropriate sources.
- Harnessed creative thinking abilities when designing promotional materials for the organization's activities.
- Amplified problem-solving aptitude by troubleshooting technical issues encountered
- Used computer system to obtain and document client information.
Education
Associate - Criminal Justice
Skills
Data Entry
Clerical Support
Answering Phones
Computer Skills
Recordkeeping
Event Setup
Food Distribution
MS Office
Flexible Schedule
Adaptability and Dependability
Deadline Adherence
Organized and Efficient
Attention to Detail
Multitasking
Positive Attitude
Teamwork and Collaboration
Event Planning
Professional Appearance
Problem-Solving
Team Collaboration
Relationship Building
Project Oversight
Marketing and promotion
Effective communication
Problem-solving abilities
Adaptability and flexibility
Organizational skills
Goal Setting
Self-Motivation
Decision-Making
Languages
Spanish
Full Professional
Timeline
Receptionist
Muffler King Auto Repair
03.2024 - CurrentRead More
Shriners Hospital for Children Houston, TX
05.2000 - 03.2022Read More
San Jacinto Jr College
Associate from Criminal Justice
Read More