Lorena Lea

• Supervised daily operations of parts sales team to ensure optimal customer service and satisfaction.
• Trained and mentored staff on product knowledge, inventory management, and sales techniques.
• Focused on best practices in customer engagement and upselling strategies.
• Boosted sales, effectively upselling and cross-sell relevant products to customers.
• Stocked and managed stock of parts.
• Researched vehicles and parts via physical catalogs and electronic means.
• Adhered to company guidelines for performance and compliance.
• Supervised daily store operations to ensure compliance with company standards and policies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Rotated merchandise and displays to feature new products and promotions.

• Developed training programs for staff to enhance service delivery and operational effectiveness.
• Prepared monthly paperwork for each satellite food distribution site.
• Supervised daily operations to ensure efficient food distribution and resource management.
• Collaborated with community organizations to expand outreach initiatives and increase client engagement.
• Using database, collected demographics for monthly reporting local and state programs.
• Provided food boxes for over 3,000 families each month.

Coordinated scheduling of court hearings, ensuring timely notifications to relevant parties.

• Prepared and issued orders of court, such as probation orders, release documentation's, sentencing information, summonses,
• Juvenile court cases, translated for judge and parents/guardians, prepared docket for court dates.
• Processed court documents and maintained accurate case files for efficient case management.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Maintained organized filing systems for easy retrieval of case files and supporting documentation.
• Increased court efficiency by processing legal documents and maintaining accurate case records.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Responded to in-person and telephone requests for information from the general public, attorneys and other involved parties.
• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
• Addressed and resolved public inquiries, providing timely and accurate information on court processes.