Lorena Miranda

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Fostered positive relationships with tenants and property owners, leading to high retention rates.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Delivered emergency 24-hour on-call service for tenants on building issues.

Coordinated appointments to show marketed properties.

• Did basic repairs as needed in plumbing, getting

vacancies ready by preparing them for rental

(Demo work when needed, painting, cleaning,

changing faucets, changing toilets, unclogging

basic clogs, changing light fixtures, installing

new light fixtures, changing hot water heaters)