Lorena Mojarro
Delano,CA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
28
28
years of professional experience
Work History
Store Manager
Forever 21
Visalia, California
09.2016 - Current
- Established customer service standards and monitored staff compliance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed strategies to maximize sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Operations Manager
Kmart, Sears Holding
Delano, California
08.1997 - 02.2016
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built strong operational teams to meet process and production demands.
- Planned delivery routing, team workflows, and promotional initiatives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Measured and reviewed performance via KPIs and metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Delano High School
Delano, California06-1993
Skills
- Sales analysis
- Inventory management
- Policy implementation
- Team leadership
- Performance metrics
References
References available upon request.
Timeline
Store Manager
Forever 21
09.2016 - Current
Operations Manager
Kmart, Sears Holding
08.1997 - 02.2016
High School Diploma -
Delano High School