LORENA ROGERS
MIAMI,FL
Summary
Professional Bartender with 15+ years extensive experience in the service industry. In-depth knowledge of spirits, beer, wine and craft/classic cocktails with an ability to engage customers of all types. Friendly, open and committed to providing a positive service experience. Hands-on sales expertise with history of working across the hospitality sector, from upscale restaurants to boutique and five star hotels. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line & turnaround of underperforming operations. Exceptional communication skills to negotiate and persuade customers and staff to achieve results beneficial to the operation.
Overview
14
14
years of professional experience
Work History
Bartender
Mondrian South Beach Hotel
07.2023 - Current
- Provided a welcoming atmosphere for all visiting guests.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Fostered collaboration and teamwork using great communication and interpersonal skills.
Bartender
Eden Roc Miami Beach
12.2021 - 05.2023
- Carried out bartending duties including preparation of specialty drinks, stock level maintenance, opening and closing, etc.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bottle Server/Bartender
Wall Nightclub, W Hotel
09.2016 - 03.2020
- Prepared and served cocktails in a premier nightlife venue in a luxury hotel.
- Delivered a consistently high level of customer service to each client.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cocktail Server/Bartender
Fontainebleau Miami
08.2009 - 03.2018
- Performed general cocktail server duties in an upscale corporate environment.
- Handled high volume of business while maintaining excellent customer service.
- Participated in numerous trainings for luxury service and safe alcohol handling.
- Completed extensive training on classic cocktails.
Bartender
Hyde Beach, SLS Hotel
03.2015 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager
Treehouse
10.2011 - 04.2015
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Skills
- Fluent in Portuguese, Spanish and English
- Exceptional Customer Service
- Standards/Procedures
Compliance
- Training & Development
- Client Communications
Timeline
Bartender
Mondrian South Beach Hotel
07.2023 - Current
Bartender
Eden Roc Miami Beach
12.2021 - 05.2023
Bottle Server/Bartender
Wall Nightclub, W Hotel
09.2016 - 03.2020
Bartender
Hyde Beach, SLS Hotel
03.2015 - 02.2017
Bar Manager
Treehouse
10.2011 - 04.2015
Cocktail Server/Bartender
Fontainebleau Miami
08.2009 - 03.2018
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