Lorena Ruiz

Prepare Medical Assistant schedules and coordinates time off request with oversight and direction from practice

manager.

• Evaluate and direct patient flow in clinic to ensure efficiency.
• Work with clinic leadership to ensure clinic requirement are followed.
• Report to manager ongoing operational needs of clinic, training needs of employees.
• Variety of routine administrative, and clinical technical supportive services to assist MD and staff.
• Assist Manager in monitoring daily duties, projects and training new staff.
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Conduct inventory count by assessing current stare of inventory integrity against targe accuracy levels.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Perform Department of Transportation specimen collections for drug testing and breath alcohol test.
• Perform Sheriff's pre-employment physicals.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Prepared lab specimens for diagnostic evaluation.
• Taught patients about medications, procedures, and care plan instructions.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Verified insurance and collected copays.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.