LORENA SILVERIO
New York,NY
Summary
Energetic Healthcare Administration professional dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
4
4
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell Medical Center
01.2022 - Current
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Processed patient intake information and updated medical records prior to treatment.
- Received and routed care team messages and documents to appropriate staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Managed over 60 customer calls per day
Patient Service Representative
CityMD
01.2021 - 12.2021
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows
- Organized and maintained patient charts with proper classification and filing systems as well as verifying benefits and submitting paperwork
- Scheduled patient appointments and procedures
- Checked daily doctor schedules and verified insurance
- Referred patients to appropriate professionals and services
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Sales Associate
Target
08.2019 - 07.2020
- Cleaned and organized the store daily.
- Stocked up merchandise daily to ensure each shift was set up for success.
- Proved commitment as an essential worker during the pandemic
- Demonstrated that guests are the first priority in by providing them with urgent service.
- Maintained professional and friendly during all customer interactions.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
High School Diploma -
Humanities Preparatory Academy
New York, NY06.2019
Skills
- Healthcare Operations
- EPIC EMR
- Patient Rapport
- Medical Terminology
- Appointment Scheduling
- Verbal and Written Communication
- Medical Data Collection
- Teamwork and Collaboration
- Critical Thinking
- Energetic Self-Starter
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Patient Coordinator
Weill Cornell Medical Center
01.2022 - Current
Patient Service Representative
CityMD
01.2021 - 12.2021
Sales Associate
Target
08.2019 - 07.2020
High School Diploma -
Humanities Preparatory Academy
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