Lorena Tapia
Queens
Summary
Versatile healthcare professional with experience in both clinical and administrative settings, including dental and veterinary practices. Skilled in client service, scheduling, patient care, and office coordination. Known for providing empathetic support in fast-paced environments. Seeking to contribute to a team where strong communication and organizational skills are valued.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
URvet Care Medical Center
11.2024 - Current
- Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Assistant
Noble Dental Care
09.2024 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Dental Assistant
Queens Children Dentist
06.2024 - 09.2024
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed
- Administering anesthetic gas
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Monitored patient comfort and safety during dental procedures.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
Dental Assistant
Lefferts26 Dentistry
06.2024 - 09.2024
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Customer Service Coordinator
Veterinary Emergency Group
02.2022 - 05.2024
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained current and accurate medical records for patients.
Education
Associate of Science - Video Arts & Technology
Borough of Manhattan Community College
New York, NYBachelor of Science - Dental Hygiene
Plaza College
NY05-2028
High School Diploma -
Hillcrest HighSchool
Queens, NY06-2016
Skills
- Clerical support
- Meticulous attention to detail
- Dentrix software proficiency
- Vetspire Software proficiency
- Bilingual fluency (English and Spanish)
- Professionalism and etiquette
- Patient care coordination
- Strong manual dexterity
- HIPAA compliance
- Multitasking
- Organizational skills
- Team collaboration
Timeline
Customer Service Coordinator
URvet Care Medical Center
11.2024 - Current
Dental Assistant
Noble Dental Care
09.2024 - 11.2024
Dental Assistant
Queens Children Dentist
06.2024 - 09.2024
Dental Assistant
Lefferts26 Dentistry
06.2024 - 09.2024
Customer Service Coordinator
Veterinary Emergency Group
02.2022 - 05.2024
Associate of Science - Video Arts & Technology
Borough of Manhattan Community College
Bachelor of Science - Dental Hygiene
Plaza College
High School Diploma -
Hillcrest HighSchool
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