Lorena Vasquez
North Bergen,NJ
Summary
Dedicated professional with strong customer service skills. Experienced in appointment scheduling and conflict resolution, committed to creating welcoming environments that enhance customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Front Desk Receptionist
SoJo Spa Club
Edgewater, New Jersey
12.2025 - Current
- Welcomed each guest warmly upon arrival, fostering a positive atmosphere that encouraged relaxation. to establish a friendly atmosphere at spa club.
- Delivered exceptional customer service by responding swiftly to inquiries via phone or email.
- Resolved guest concerns promptly, contributing to high customer satisfaction and repeat business.
- Coordinated appointment scheduling for treatments and services, optimizing staff availability to enhance guest experience.
Retail Sales Associate
TJX Companies
Edgewater, New Jersey
08.2023 - 09.2025
- Processed transactions swiftly while ensuring a positive customer experience.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Resolved customer queries and issues to enhance satisfaction and loyalty.
Education
Some College (No Degree) - Marketing Management and Research
Hudson County Community College
Jersey City, NJSkills
- Appointment scheduling
- Customer service and relations
- Point-of-sale operations
- Conflict resolution
- Retail management
- Communication skills
- Problem solving
- Time management
- Adaptability
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
SoJo Spa Club
12.2025 - Current
Retail Sales Associate
TJX Companies
08.2023 - 09.2025
Some College (No Degree) - Marketing Management and Research
Hudson County Community College