Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Velazquez

7515 SAVANNAH GRAND AVE WINTER PARK,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Metro By T-Mobile
09.2021 - 11.2023
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Mobile Expert

Metro By T-Mobile
02.2020 - 09.2021
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.

Accounts Payable Clerk

F&R Scaffolds
12.2015 - 05.2019
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Evaluated financial records to detect errors and discrepancies.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Trained new team members on accounts payable processes, fostering a productive work environment.

Education

High School Diploma -

Hialeah High School Adult Education Center
Hialeah, FL
06.2011

Skills

  • Coaching and Mentoring
  • Store Opening and Closing
  • Strategic Planning
  • Revenue Forecasting
  • Team Supervision
  • Inventory Management
  • Employee Performance Management
  • Customer Service
  • Payroll and Invoicing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Manager

Metro By T-Mobile
09.2021 - 11.2023

Mobile Expert

Metro By T-Mobile
02.2020 - 09.2021

Accounts Payable Clerk

F&R Scaffolds
12.2015 - 05.2019

High School Diploma -

Hialeah High School Adult Education Center

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Lorena Velazquez