Lorena Velazquez
7515 SAVANNAH GRAND AVE WINTER PARK,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Metro By T-Mobile
09.2021 - 11.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Mobile Expert
Metro By T-Mobile
02.2020 - 09.2021
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Accounts Payable Clerk
F&R Scaffolds
12.2015 - 05.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Evaluated financial records to detect errors and discrepancies.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Trained new team members on accounts payable processes, fostering a productive work environment.
Education
High School Diploma -
Hialeah High School Adult Education Center
Hialeah, FL06.2011
Skills
- Coaching and Mentoring
- Store Opening and Closing
- Strategic Planning
- Revenue Forecasting
- Team Supervision
- Inventory Management
- Employee Performance Management
- Customer Service
- Payroll and Invoicing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Manager
Metro By T-Mobile
09.2021 - 11.2023
Mobile Expert
Metro By T-Mobile
02.2020 - 09.2021
Accounts Payable Clerk
F&R Scaffolds
12.2015 - 05.2019
High School Diploma -
Hialeah High School Adult Education Center