Lorena Wilson
Phoenix,AZ
Summary
With a proven track record at Medscope Laboratories, I leveraged my expertise in HIPAA regulations and healthcare compliance, alongside my strong work ethic, to enhance patient care and improve practice operations. My leadership significantly boosted customer satisfaction, demonstrating my ability to multitask and solve complex problems efficiently.
Overview
24
24
years of professional experience
Work History
Medical Office Manager
Medscope Laboratories
Anthem, AZ
10.2016 - 05.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Managed Number employees with various personalities and from different cultures for large Number-physician practice.
- Assisted with regulatory issues such as compliance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Developed close working relationships with front office and back office staff.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
QEEG/ Vital System Assesment Technician
Medscope Laboratories
Anthem, AZ
10.2016 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tested patients for Nerve and Neurological issues as well as brain scans
Funeral Arranger
Service Corporations International/Avenidas Funera
Phoenix, AZ
06.2000 - 06.2016
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
- Continuously improved service offerings by soliciting feedback from clients and implementing changes based on their suggestions, resulting in increased client satisfaction ratings over time.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
- Leveraged extensive knowledge of local customs and traditions when working with diverse clientele, enabling tailored funeral experiences that honored family values and beliefs.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Performed embalming procedures and updated case study reports.
- Secured and filed burial permits and made funeral arrangements.
- Secured Number positive customer testimonials by delivering superb client service.
- Communicated with insurance companies to secure death benefits for payment of services.
- Completed death certificates, burial permits and other legal documents for families.
- Improved appearance of remains with use of cosmetics.
- Helped families select funeral and burial details from range of available options.
- Worked with cemeteries to schedule grave opening and closing.
- Embalmed human remains to slow decomposition.
Education
Diploma -
Norte Vista High School
Riverside, CABachelor Of Mortuary Science -
Cypress Collage
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Patient Scheduling Management
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Patient Demographics
- Insurance Eligibility and Verification
- Attention to Detail
- Medical Practice Operations
- Computer Software Proficiency
- Attention to Detail Focus
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Medscope Laboratories
10.2016 - 05.2024
QEEG/ Vital System Assesment Technician
Medscope Laboratories
10.2016 - 05.2024
Funeral Arranger
Service Corporations International/Avenidas Funera
06.2000 - 06.2016
Diploma -
Norte Vista High School
Bachelor Of Mortuary Science -
Cypress Collage