Lorene Herb
Huron,OH
Summary
Dynamic hospitality professional with extensive experience at Great Wolf Lodge Resort, specializing in training and development. Proven ability in effective time management and menu memorization, enhancing guest satisfaction. Skilled in safe food handling and order accuracy, contributing to a seamless dining experience in high-volume settings.
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
11
11
years of professional experience
Work History
Server Trainer
Great Wolf Lodge Resort
Sandusky, OH
11.2015 - 05.2026
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Ensured compliance with safety and sanitation protocols during training sessions.
- Assisted in developing training materials to improve onboarding processes for new staff.
- Coordinated training schedules to align with operational needs and staff availability.
Bartender
Cedar Point
Sandusky, OH
05.2017 - 05.2022
- Crafted signature cocktails using fresh ingredients and innovative techniques.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on beverage preparation and customer interaction standards.
Education
High School Diploma -
Huron High
Huron, OH06.1981
Skills
Effective time management
Menu memorization
Safe food handling
Order accuracy
High volume dining
Timeline
Bartender
Cedar Point
05.2017 - 05.2022
Server Trainer
Great Wolf Lodge Resort
11.2015 - 05.2026
High School Diploma -
Huron High