Lorene Holcomb
Louisville,KY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Gordon Biersch
Louisville, KY
03.2020 - Current
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Provided excellent customer service to ensure satisfaction.
Supervising Manager
Gordon Biersh
Louisville, KY
01.2024 - 06.2024
- Conducted regular performance evaluations for all employees under supervision.
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Lead daily stand-up meetings with team members to review tasks assigned for the day.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Server
Dish on Market
Louisville, KY
04.2017 - 03.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
Home Health Aide
Rescare Homecare
Lagrange, KY
06.2013 - 09.2019
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Administered medications as instructed by physician or nurse practitioner.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Documented care provided and submitted notes to supervisor.
- Transported clients to doctor appointments and social events.
Education
High School Diploma -
Henry County High School
New Castle, KY06-2007
Skills
- Sales expertise
- Buffet setup and takedown
- Point of Sale (POS) system operations
- Food safety understanding
- High-volume dining
- Strong Work Ethic
- Upselling
- Positive and professional
Certification
- Serve safe
- Alcohol safe serve
References
References available upon request.
Timeline
Supervising Manager
Gordon Biersh
01.2024 - 06.2024
Server/Bartender
Gordon Biersch
03.2020 - Current
Server
Dish on Market
04.2017 - 03.2020
Home Health Aide
Rescare Homecare
06.2013 - 09.2019
High School Diploma -
Henry County High School