Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer

Lorenso Arellano

Austin,TX

Summary

Desire to contribute to a growing team where I can continue to develop team leadership skills in order to increase productivity and boost performance. Seasoned business professional of 25 years seeking a position to leverage my experience and abilities to supervise team functions.

Authorized to work in the US for any employer.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Certified Lead Pawnbroker

EZCORP, Inc
05.2019 - 09.2022
  • Execution of corporate directives
  • Train/Coach team members
  • Delegate daily tasks
  • Merchandise different departments
  • Firearms specialist
  • Budget store overhead
  • Meet daily/weekly goals to ensure bonuses
  • Provide 5 star guest experiences
  • Store Key / Safe Combination holder
  • Open / close store daily

Lead Rental Agent

Dollar Thrifty Automotive Group, Inc
05.2008 - 05.2019
  • Key holder that opened and closed
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Handled maintenance and repair requests to keep vehicles in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Wireless Sales Consultant

Unicom Wireless
09.2007 - 05.2008
  • Key holder that opened and closed multiple locations, opening of new accounts,
  • retaining close and good relations with current account holders
  • Verification of inventory and balancing of cash/credit drawers done daily.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Assistant Sales Manager, Salesperson, Dock Member

Dillard's Highland Mall
09.2004 - 08.2007
  • Read corporate email and execute directions effectively
  • Assign Personnel to corresponding areas
  • Run change orders and verify deposits going to bank
  • Motivate and discipline Associates under me to perform accordingly
  • Preparation and execution of Developmental skills for the training new Associates
  • Recruit new trainees
  • Handling them all customer service issues
  • Merchandise according to corporate directives
  • Attend weekly managers meetings.

Check Cashier Teller

The Money Box
09.1997 - 04.1999
  • Performed cash, card and check transactions to complete customers transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Verify large amounts of capital exceeding $300K daily

Education

SCH 22 - Business

Austin Community College
Austin, TX
05.2001

Diploma - Mathematics, Technology, Science, English

Lyndon Baines Johnson High School
Austin, TX
06.1999

Skills

  • Windows, 10 versions
  • 10 key
  • Sales Management
  • Visual Merchandising
  • Customer Service
  • Time Management
  • Account Management
  • TSD Rental software
  • Upselling
  • Negotiation
  • Recruiting
  • Bookkeeping
  • Inventory control
  • Team management
  • Shift management
  • Budgeting
  • Quality Assurance
  • Sales Goals
  • Loan Coordination
  • Cash Flow Management
  • Estimations Strength
  • Financial Management
  • Cash Register Operation
  • Data Entry
  • Law enforcement cooperation
  • ATF guidelines
  • Security procedures
  • Legal compliance
  • Due diligence

Accomplishments

Dillards Pacesetters Awards September 2006

Recognitions for selling $350,000 of goods in one year, leading to a promotion to the Assistant Sales Manager position.

Certification

  • NICS Operator - The National Instant Criminal Background Check System ATF Form 4473
  • Drivers License Class C exp. June 2025

Timeline

Certified Lead Pawnbroker

EZCORP, Inc
05.2019 - 09.2022

Lead Rental Agent

Dollar Thrifty Automotive Group, Inc
05.2008 - 05.2019

Wireless Sales Consultant

Unicom Wireless
09.2007 - 05.2008

Assistant Sales Manager, Salesperson, Dock Member

Dillard's Highland Mall
09.2004 - 08.2007

Check Cashier Teller

The Money Box
09.1997 - 04.1999

SCH 22 - Business

Austin Community College

Diploma - Mathematics, Technology, Science, English

Lyndon Baines Johnson High School

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Lorenso Arellano