Summary
Overview
Work History
Education
Skills
Timeline
Lorenzia Trotter

Lorenzia Trotter

SHREVEPORT,LA

Summary

Diligent Customer Service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Comcast, Xfinity
Shreveport, LA
02.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

AT&T
Shreveport, LA
04.2015 - 08.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Captain Shreve High School, Shreveport, LA
05.2013

Skills

  • Responding to Difficult Customers
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Understanding Customer Needs
  • Call Transfers
  • Strong Analytical and Problem-Solving Skills

Timeline

Customer Service Representative - Comcast, Xfinity
02.2019 - Current
Customer Service Representative - AT&T
04.2015 - 08.2018
Captain Shreve High School - High School Diploma,

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Lorenzia Trotter