Lorenzo Garcia
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering dynamic administrative and time management talents.
Overview
7
7
years of professional experience
Work History
Eligibility Worker
Kings County Human Services Agency
Hanford, CA
11.2020 - Current
- Interview applicants and explain scope of different available benefits.
- Follow state and federal guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Schedule appointments with applicants to gather information and explain benefits processes.
- Process and certify documents for accuracy and compliance with government regulations.
- Delegate and review work processed by other workers for quality assurance.
- Assist in implementing and enforcing state and federal regulations.
Senior Member Service Representative
FAST Federal Credit Union
Hanford, CA
07.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service departments.
Supervior
Tonys Pizza
Porterville, CA
01.2017 - 07.2019
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Administration of Justice
Porterville College
Porterville, CA05.2019
High School Diploma -
Lindsay High School
Lindsay, CA06.2016
Skills
- Application Processing
- Social Program Eligibility
- Resource Information
- Benefits Program Knowledge
- Written and Verbal Communication
- Government Relations
- Applicant Engagement
Languages
Spanish
Professional Working
Timeline
Eligibility Worker
Kings County Human Services Agency
11.2020 - Current
Senior Member Service Representative
FAST Federal Credit Union
07.2019 - 11.2020
Supervior
Tonys Pizza
01.2017 - 07.2019
Associate of Arts - Administration of Justice
Porterville College
High School Diploma -
Lindsay High School