Lorenzo Garcia
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering dynamic administrative and time management talents.
Overview
7
7
years of professional experience
Work History
Eligibility Worker
Kings County Human Services Agency
11.2020 - Current
- Interview applicants and explain scope of different available benefits.
- Follow state and federal guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Schedule appointments with applicants to gather information and explain benefits processes.
- Process and certify documents for accuracy and compliance with government regulations.
- Delegate and review work processed by other workers for quality assurance.
- Assist in implementing and enforcing state and federal regulations.
Senior Member Service Representative
FAST Federal Credit Union
07.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service departments.
Supervior
Tonys Pizza
01.2017 - 07.2019
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Associate of Arts - Administration of Justice
Porterville College
Porterville, CA05.2019
High School Diploma -
Lindsay High School
Lindsay, CA06.2016
Skills
- Application Processing
- Social Program Eligibility
- Resource Information
- Benefits Program Knowledge
- Written and Verbal Communication
- Government Relations
- Applicant Engagement
Languages
Spanish
Professional Working
Timeline
Eligibility Worker
Kings County Human Services Agency
11.2020 - Current
Senior Member Service Representative
FAST Federal Credit Union
07.2019 - 11.2020
Supervior
Tonys Pizza
01.2017 - 07.2019
Associate of Arts - Administration of Justice
Porterville College
High School Diploma -
Lindsay High School
Similar Profiles
Richard PerezRichard Perez
Eligibility Worker at Kings County Human Services AgencyEligibility Worker at Kings County Human Services Agency
Jennifer BellJennifer Bell
Social Service Worker at Kings County Human Services AgencySocial Service Worker at Kings County Human Services Agency
CAROLINA GOMEZCAROLINA GOMEZ
Bilingual Eligibility Supervisor at Kings County Human Services AgencyBilingual Eligibility Supervisor at Kings County Human Services Agency