LORETTA HARTMAN
Las Vegas,NV
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Server
Steiner's A Nevada Style Pub
Las Vegas, NV
11.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Handled money transactions accurately while following company procedures for handling cash payments.
Beverage Manager
Aliante Casino + Hotel + Spa
North Las Vegas, NV
01.2024 - 11.2024
- Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Produced sales and productivity reports.
Assistant Director of Food and Beverage
Jerry's Nugget Casino
Las Vegas, NV
07.2018 - 10.2023
- Create schedules, manage costs, handle orders.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ensured compliance with health and safety regulations in the workplace.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Recruited, trained and managed staff members ensuring their job duties were performed correctly.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Server
Pacific Diner
Henderson, NV
03.2021 - 12.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Informed customers of daily specials and signature menu items.
Life Insurance Agent
AIL
Las Vegas, NV
01.2018 - 12.2018
- Reviewed and clarified life insurance options for clients, ensuring understanding of their purchases.
- Utilized CRM software to manage client data and sales activities efficiently.
- Advised clients on the tax implications of their investments and purchases.
Store Manager
AKNV, Inc (formerly Rebel Oil Co)
Las Vegas, NV
12.2013 - 01.2018
- Utilized various computer programs effectively, including PDI, Outlook, Excel, Word, PowerPoint, Adobe Reader, and CoreMark Ordering.
- Oversaw inventory, ordering, maintenance requests, payroll and monitored profit margins.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
Concierge
Dr. Boyd's Veterinary Resort
San Diego, CA
07.2013 - 10.2013
- Managed client transactions, updated logs and website, and ensured accurate data entry using AviMark system.
Customer Service Representative
Animal Medical Center of East County
El Cajon, CA
12.2009 - 09.2012
- Check in clients, determine if emergency, take emergencies to triage, clip nails, vaccinations, fill medications, write and present estimates, cash out clients, ensure medical files are properly filled out and then filed accordingly, answer phones, ensure doctors stay on schedules with appointments
Lead Waitress
Thornton's Irish Pub & Chop House
El Cajon, CA
07.2009 - 10.2010
- Greet and escort guests to table, get drink orders, take food orders, POS knowledge, cash out customers, cleaning, serving, kitchen prep, cook (if kitchen fell behind), bartending, cocktailing in bar on busy nights, open and close restaurant, finalize till at EOD
Education
Bachelor of Science - Crime Scene and Forensics
Purdue Global
Las Vegas, NVAssociate of Science - Criminal Justice
Anthem College
Phoenix, AZLife and Health Insurance License -
State of Nevada
Las Vegas, NVLegal Office Procedures Certification -
Regional Occupation Program
La Mesa, CASkills
- Customer Service
- Inventory
- Profit projections
- Animal care
- Vaccinations
- Pharmacy and script filling
- Medical terminology
- Expertise in computer programs
- Food inspection
- Order delivery practices
- Team member support
- Daily specials memorization
- Ordering procedures
- Specials promotion
- Safe food handling
- Hospitality service expertise
- Check payment processing
Timeline
Server
Steiner's A Nevada Style Pub
11.2024 - Current
Beverage Manager
Aliante Casino + Hotel + Spa
01.2024 - 11.2024
Server
Pacific Diner
03.2021 - 12.2021
Assistant Director of Food and Beverage
Jerry's Nugget Casino
07.2018 - 10.2023
Life Insurance Agent
AIL
01.2018 - 12.2018
Store Manager
AKNV, Inc (formerly Rebel Oil Co)
12.2013 - 01.2018
Concierge
Dr. Boyd's Veterinary Resort
07.2013 - 10.2013
Customer Service Representative
Animal Medical Center of East County
12.2009 - 09.2012
Lead Waitress
Thornton's Irish Pub & Chop House
07.2009 - 10.2010
Bachelor of Science - Crime Scene and Forensics
Purdue Global
Associate of Science - Criminal Justice
Anthem College
Life and Health Insurance License -
State of Nevada
Legal Office Procedures Certification -
Regional Occupation Program
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