LORETTA ROSS
MIDWEST CITY
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
40
40
years of professional experience
Work History
Phone Operator
David Stanley Mitsubishi
2023.03 - 2024.04
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Vice President of Indirect Lending
Tinker Federal Cu
1984.06 - 2022.02
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established performance goals for department and outlined processes for achievement.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
Education
Bachelor of Science - Organizational Leadership
Langston University
Langston, OK05.2017
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Building rapport
Additional Information
I previously worked for Tinker Credit Union for 38 years starting as a teller and obtained the title of Vice President of Indirect Lending until I retired in 2022. My husband passed away shortly after my retirement and I then accepted a the job as phone operator for David Stanley Mitsubishi where I was still exposed to applicants applying for auto loans that the dealer would send to lenders for approvals. After working there for a year, that position was eliminated due to the need to reduce the workforce.
Timeline
Phone Operator
David Stanley Mitsubishi
2023.03 - 2024.04
Vice President of Indirect Lending
Tinker Federal Cu
1984.06 - 2022.02
Bachelor of Science - Organizational Leadership
Langston University
Similar Profiles
Tripti KhoslaTripti Khosla
IT Recruitment Consultant at Stanley David and AssociatesIT Recruitment Consultant at Stanley David and Associates
Jaya BhushanJaya Bhushan
Account Manager / Sr. Consultant - UK & EU at Stanley David and AssociatesAccount Manager / Sr. Consultant - UK & EU at Stanley David and Associates
BORNALI ROYBORNALI ROY
Recruitment Consultant at Stanley David & AssociatesRecruitment Consultant at Stanley David & Associates