LORI AREVALO
Smart And Final
COSTAMESA,CA
25
years of professional experience
Dedicated cashier with over 25 years of experience in customer service and cash handling. Known for reliability and professionalism, consistently enhancing customer satisfaction through efficient transaction processes.
Work History
Cashier
25 Years- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained organized cash drawers, ensuring compliance with company standards.
- Assisted customers in locating products and resolving inquiries effectively.
- Collaborated with team members to enhance overall store operations and customer service.
- Implemented improvements to checkout processes, reducing wait times for customers.
- Trained new cashiers on register procedures and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Receiving Manager
1 Year- Operated receiving equipment to unload and inspect incoming shipments.
- Maintained accurate inventory records using warehouse management system.
- Coordinated with team members to ensure timely processing of received goods.
- Implemented safety protocols during unloading and storage activities.
- Conducted quality checks on received merchandise to minimize discrepancies.
- Monitored stock levels and organized inventory for efficient access and retrieval.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Collaborated with suppliers to resolve shipping issues and discrepancies promptly.
Front End Manager
7 Years 8 Months- Led front-end operations to enhance customer service and streamline checkout processes.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
- Developed strategic scheduling to optimize labor efficiency during peak hours.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Scanning Coordinator
7 Years 1 Month- Coordinated scanning operations to ensure accurate inventory management and product visibility.
- Developed training materials for staff on scanning procedures and system utilization.
- Streamlined workflows to enhance efficiency in scanning processes across departments.
- Led initiatives to implement new scanning technologies, improving operational effectiveness.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Supported loss prevention efforts by actively monitoring inventory levels, identifying potential risks, and reporting concerns to management promptly.
- Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
Education
No Degree - Early Childhood Care And Education
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Professionalism and courtesy
Cash management
Cash register systems
Refund handling
Timeline
Receiving Manager
Smart And Final
2020.11 - 2021.11Read More
Front End Manager
Smart And Final
2013.03 - 2020.11Read More
Scanning Coordinator
Smart And Final
2007.02 - 2014.03Read More
Cashier
Smart And Final
2001.11 - 2026.11Read More
Long Beach City College
No Degree from Early Childhood Care And Education
Read More