Articulate 360
Hi, I’m
Lori Bain
Senior Learning & Development Professional
League City,TX
Summary
Resourceful and innovative L&D Leader, Manager, and Instructional Designer with over 15 years of experience in e-learning and curriculum development for wide variety of professional environments. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
9
years of professional experience
Work History
Green Dot Corporation, Remote
Learning & Development Manager
12.2021 - 01.2023
Job overview
- Trained, coached, and mentored team of 8 Specialists.
- Created atmosphere of consultancy, making each Specialist SME for specific lines of business, increasing quality of learning and materials.
- Improved CSAT scores by 12% YOY; AHT by 16% YOY; and FCR by 22% YOY due to increased training quality.
- Utilized variety of instructional design methodologies and modalities to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across multiple sites.
Green Dot Corporation, Remote
Senior Learning & Development Specialist
2021.08 - 2021.12 (4 months)
Job overview
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Used Articulate 360 to design and develop web-based, self-directed learning materials.
- Developed lesson plans, instructional materials and written practice tests.
- Facilitated virtual, in-person and blended learning sessions.
TC Energy, Remote
Instructional Designer and Training Coordinator
2020.04 - 2021.04 (1 year)
Job overview
- Developed workforce onboarding program to improve organizational efficiency.
- Created curricula and conceptualized course format, subject matter, and presentation.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Planned and monitored implementation of technology-based learning programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Akorbi, Remote
Project Manager and Instructional Designer/Develop
2017.02 - 2018.09 (1 year & 7 months)
Job overview
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to client.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Created sketches and storyboards to present design concepts to clients.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
University Of Texas Medical Branch, Galveston, TX
Sr. IT Training Specialist
2013.11 - 2016.09 (2 years & 10 months)
Job overview
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained faculty in use of POWER, a proprietary platform for managing faculty performance, salaries, and bonuses.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed employee assessments to measure training value.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Education
University of Houston - Clear Lake , Houston, TX
Bachelor of Science from Sociology
2001.05
Skills
Experiential learning
undefinedAccomplishments
- Collaborated with team of 3 in the development and implementation of major knowledgebase transformation to KMS Lighthouse.
- Master-minded a 3-year technology strategy to transform the Learning & Development department.
- Achieved overhaul of 40+ curricula with a team of 8, elevating the learning agents received.
- Achieved uniformity and organization by introducing MS Planner and Jira for L&D project management tasks for the entire team.
Software
MS Office 365
Cornerstone OnDemand
Jira
Camtasia
Timeline
Learning & Development Manager
Green Dot Corporation
12.2021 - 01.2023
Senior Learning & Development Specialist
Green Dot Corporation
2021.08 - 2021.12 (4 months)
Instructional Designer and Training Coordinator
TC Energy
2020.04 - 2021.04 (1 year)
Project Manager and Instructional Designer/Develop
Akorbi
2017.02 - 2018.09 (1 year & 7 months)
Sr. IT Training Specialist
University Of Texas Medical Branch
2013.11 - 2016.09 (2 years & 10 months)
University of Houston - Clear Lake
Bachelor of Science from Sociology
2001.05
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