Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Boutelle

Perrysburg,NY

Summary

Service-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

33
33
years of professional experience

Work History

PROS Customer Service Representative

BestSelf Behavioral Health
North Collins, NY
01.2023 - Current
  • Set up Medicaid transportation for provider appointments and scheduled days
  • Reschedule provider appts / run Istops
  • Update Cerner of any changes / admit / discharge
  • End of Month reports
  • Update CAIRS
  • Daily serving meals and cleaning of kitchen
  • Daily updating of attendance in Cerner
  • Scanning and uploading documents
  • Registering and sending out toxes for Medlab
  • Monitoring in coming fax folder / attach documentation
  • Answer inbound calls, chats and emails to facilitate customer service. Setup intake appointments
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

BestSelf behavioral Health
North Collins, New York
04.2020 - Current
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Checking in of Clients
  • Rescheduling of Providers and Clients
  • Obtaining co-payments
  • Obtain documentation of new clients
  • Generated reports, correspondence, and documentation for internal and customer use

Business Office Manager

Gowanda Rehabilitation and Nursing
Gowanda, New York
07.2009 - 01.2020
  • Nursing home Medicaid applications
  • Gathering of documentation for application
  • Collection of payment due
  • Banking deposits
  • Back up of Admissions Dept
  • Daily census
  • Insurance verification

Certified Nursing Assistant

Fiddlers Green Manor Nursing Home
Springville, New York
07.1991 - 06.2009
  • Supported patients with daily activities and attended to personal hygiene needs
  • Recorded vitals to monitor patient condition
  • Answered call lights to aid patient comfort
  • Resupplied patients with towels, soap, and sheets
  • Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs

Education

High School Diploma -

Gowanda Central School
Gowanda, NY
06.1983

Skills

  • Client communication
  • Customer service
  • Medicaid Collections
  • Insurance verifications

Timeline

PROS Customer Service Representative

BestSelf Behavioral Health
01.2023 - Current

Customer Service Representative

BestSelf behavioral Health
04.2020 - Current

Business Office Manager

Gowanda Rehabilitation and Nursing
07.2009 - 01.2020

Certified Nursing Assistant

Fiddlers Green Manor Nursing Home
07.1991 - 06.2009

High School Diploma -

Gowanda Central School

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Lori Boutelle