Jennifer Belcher
Colchester,CT
Summary
To obtain a position with a company where I can utilize my previous job experience, allowing me the opportunity to gain skills and perform ongoing tasks within the company, where I become the right candidate for advancement through the company. Core Strengths Ability to multi task in a busy environment Quick learner Excellent communications skills Critical thinking People orientated Self Motivated Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Defender Industries Inc
Waterford, CT
04.2023 - Current
- Answer CX calls.
- Call vendors for pricing and stock status including special orders.
- File UPS/USPS Claims when needed.
- Issue returns/create return label, email over to customers.
- Follow up with shipping issues with customers and carriers.
- Place orders via phone/take credit card payments.
- Assist customer with account recovery issues
- Answer emails.
- Attend on site vendor/manufacture product knowledge classes.
- Answer CX product questions – get answers/diagrams/manuals.
- Assist via phone customer order changes.
- Create merchandise guides on product knowledge for employees.
Customer Service Representative
PETER PAN BUS LINES
Rocky Hill, CT
01.2020 - 03.2023
- Data entry
- Take incoming calls from clients, contract Universities, contract train, and all other bookings for a charter bus
- Give price quotes for charter bus routes
- Detail to customers/contract customers itinerary
- Make reminder calls to customers/contract customers regarding pick up dates and itinerary/making on due date
- Take credit card payments over the phone
Customer Service Representative
United Community & Family Services - Behavioral Health
Norwich, CT
04.2018 - 12.2018
- Data entry
- Check clients into Green Way system for appointments and walk-ins
- Schedule, cancel and make follow up appointments for clients
- Make reminder calls for appointments
- Process payments
- Verify insurance information with clients and billing department
- Take clients vitals (blood pressure and weight)
- Answer phone calls
- Scan documents into GreenWay system
- Working with OutLook within the company
- Close office at the end of the night, count all payments taken for the day, sign off totals and drop in safe
- Page employees within the company via Page Router
- Great new client walk-ins and assist with intake procedures
Call Center Representative
CT HUMANE SOCIETY
Newington, CT
04.2017 - 09.2017
- Answer incoming calls and customer questions.
- Transfer calls to correct departments.
- Enter information into PetPoint (Data entry)
- Make appointments and cancel appointments for vet clinic
Customer Service Representative/Call Center Representative
Simoniz USA
Rocky Hill, CT
08.2012 - 09.2016
- Data Entry, entered 200 + orders a day. Bulk orders for carwash and janitorial chemicals, entered orders processed off the website for carwash detailing.
- Worked closely with the sales representatives and customers regarding delivery issues, bad product or backorder items.
- Issued pick-ups for bad products or wrong products order.
- Worked closely with warehouse staff making sure orders are shipping in a timely manner.
- Issue credit on products returned or did not receive.
- Called customers to schedule delivery appointments, called freight companies for proof of delivery or missing orders.
- Back up for customer service manager if out of office.
- Covered reception desk, answered switchboard, mailing including sending items out FedEx and customer invoices.
Customer Manager
Journal Inquirer
Manchester, CT
05.2007 - 08.2012
- Delivered newspapers.
- Answered customers calls regarding delivery issues, taking customers payments, new customers sign ups, calls from carriers regarding supplies needed, transferring calls to correct departments and all other calls
- Dispatch to District Managers in the field with delivery issues, and any other issues including vehicle break downs
- Became Assistant Customer Service Manager.
- Became Co-Manager of Customer Service
- Became Customer Service Manager for call center/customer service and the Telemarketing Department.
- Ran reports for managers in other departments, circulation and accounting departments.
- Made weekly schedule for customer service department and submitted payroll for customer service department.
Receptionist/Office Assistant
A W Hastings
Enfield, CT
02.2005 - 05.2007
- Answered 10 line switchboard
- Filing orders and scanning in system
- Assisted with orientations setting up new hires
Clerical/Department Captain Cosmetics/Overnight Logistics
Target
Manchester, CT
02.2003 - 02.2005
- Worked closely with Human Recourse, submitted time cards to payroll, setting up for group orientations, involved with giving company orientations.
- Cashier
- Captain of Cosmetic Department, working with outside vendors, setting up new displays taking down old displays.
- Stocking product in department.
- Unloading tractor trailers, scanning new product received, stocking store, store inventory.
Education
Bachelor's degree - Business Administration
Goodwin University
East Hartford, CT03.2026
High School Diploma - undefined
Rockville High School
Vernon, CTSkills
- Hiring
- Bookkeeping
- Microsoft Office
- Attention to detail
- Handling customer service requests
- Organizational skills
- Office experience
- Teamwork
- Managing records
- Interpersonal communication
- Office management
- Data entry
- Appointment scheduling
- Client communication
- Accounts payable
- Order processing
- Retail sales
- Client interaction via phone calls
- Management
- Customer support
- Accounts receivable
- Dispatching
- Record keeping
- Client invoicing
- Order tracking
- Route driving
- Administrative experience
- Clerical experience
Certification
Driver's License
Languages
English
Timeline
Customer Service Representative
Defender Industries Inc
04.2023 - Current
Customer Service Representative
PETER PAN BUS LINES
01.2020 - 03.2023
Customer Service Representative
United Community & Family Services - Behavioral Health
04.2018 - 12.2018
Call Center Representative
CT HUMANE SOCIETY
04.2017 - 09.2017
Customer Service Representative/Call Center Representative
Simoniz USA
08.2012 - 09.2016
Customer Manager
Journal Inquirer
05.2007 - 08.2012
Receptionist/Office Assistant
A W Hastings
02.2005 - 05.2007
Clerical/Department Captain Cosmetics/Overnight Logistics
Target
02.2003 - 02.2005
High School Diploma - undefined
Rockville High School
Bachelor's degree - Business Administration
Goodwin University