Lori Branning
Rockford,IL
Summary
Dynamic Front Office Assistant at OSF Surgical Group-Rockford with strong administrative skills and a proven track record in enhancing workflow efficiency. Expert in medical terminology and scheduling appointments, I excel in problem-solving and communication, ensuring accurate information delivery and exceptional service to patients and providers alike.
Overview
20
20
years of professional experience
Work History
Front Office Assistant
OSF Surgical Group-Rockford
09.2015 - Current
- Assisted with daily front office operations to ensure smooth workflow and efficient service delivery.
- Supported customer inquiries by providing accurate information and directing them to appropriate resources.
- Performed data entry tasks, updating databases with client information and service records accurately.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Transcriptionist/Telecom
Rockford Surgical Service
01.2006 - 09.2015
- Transcribed medical reports, ensuring accuracy and adherence to industry standards.
- Managed digital dictation systems, streamlining workflow for timely document delivery.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Answered incoming calls from patients and health professionals.
- Excellent communication skills, both verbal and written.
- Communicating to providers when OR was ready for them.
- Taking and communicating messages for providers.
Education
Transcription Certficate -
Rockford Business College
Rockford, IL06-2003
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Administrative skills
- Insurance verification
Timeline
Front Office Assistant
OSF Surgical Group-Rockford
09.2015 - Current
Transcriptionist/Telecom
Rockford Surgical Service
01.2006 - 09.2015
Transcription Certficate -
Rockford Business College