Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Park City, Utah
Open to relocation: No
Lori Cain
Park City,Utah
Work Preference
Work History
Lead Concierge
Marriott Vacation Club Worldwide
Park City, Utah
01.2014 - 11.2025
- Delivering personalized suggestions to ensure that guests and owners enjoy a delightful and unforgettable vacation experience.
- I manage and support guests in organizing their vacations, including travel arrangements, transportation, dining options, entertainment, spa bookings, tours, lessons, and unforgettable indoor and outdoor experiences with reliable service providers.
- My deep understanding of and established relationships with local service providers enable me to cater to a diverse range of guest wishes and requests.
- Accomplished Lead Resort Concierge for Vacation Club Destination Resorts, dedicated to providing outstanding guest service.
- 15 years of experience in Park City, Utah, delivering outstanding personalized services to VIP guests and Vacation Club owners.
- Oversee daily guest services and manage local networking.
- Facilitate guest and owner relations, along with reservation management.
- Address problem resolution and conflict management, while coordinating bookings and events.
- Ensure effective time management and provide concierge training.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Summary
Dynamic individual with hands-on experience as Lead Concierge, Front Office and Front Desk support with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Skills
- Brand representation
- Reservation coordination
- Front desk support
- Technology proficiency
- Proactive attitude
- Highly adaptable
- Attention to detail
- Efficient resourcefulness
- Multitasking and organization
Timeline
Lead Concierge
Marriott Vacation Club Worldwide
01.2014 - 11.2025
Overview
15
15
years of professional experience
Additional Information
Past experience as an Innkeeper, Luxury Property Front Desk Associate, Call Center Reservations and Transportation Company Dispatcher.