Summary
Overview
Work History
Education
Skills
Timeline
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Indya Spencer

Washington,DC

Summary

Proven leader with a track record of enhancing guest experiences at NFC Amenity through exceptional communication and interpersonal relations. Skilled in vendor negotiation and property management, I significantly improved customer service standards. Expert in brand representation, consistently exceeding sales targets by over 20% at Nordstrom Rack.

Overview

5
5
years of professional experience

Work History

Lead Concierge

NFC Amenity
11.2023 - Current

greeting guests, managing customer complaints, running errands for guests, and ensuring requests for housekeeping and/or maintenance are taken care

Concierge

Hire One Staffing Agency
07.2022 - 09.2023

greeting guests, managing customer complaints, running errands for guests, and ensuring requests for housekeeping and/or maintenance are taken care

Volunteer Hilton Ballroom

Hilton Garden Inn Hotel
04.2020 - 06.2021

Sets up tables, chairs, staging, dance floor, and other equipment according to the room diagrams and event resumes. Tears down equipment and supplies after events are over. Maintains cleanliness in the event spaces, including hallways and other common areas.

Sales Representative Team Leader

Nordstrom Rack
07.2019 - 03.2020

Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

Education

Ballou High School
Washington, DC

Skills

  • Strong leadership
  • Vendor negotiation
  • Property Management
  • Interpersonal Relations
  • Guest Relations
  • Brand representation
  • Cash Handling
  • Exceptional communication
  • Reservations Management
  • Customer Service
  • Entertainment assistance
  • Front desk support

Timeline

Lead Concierge

NFC Amenity
11.2023 - Current

Concierge

Hire One Staffing Agency
07.2022 - 09.2023

Volunteer Hilton Ballroom

Hilton Garden Inn Hotel
04.2020 - 06.2021

Sales Representative Team Leader

Nordstrom Rack
07.2019 - 03.2020

Ballou High School
Indya Spencer