Lori Caldwell
Hogansville,GA
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Focused Pharmacy Technician Supervisor offering many years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.
Overview
13
13
years of professional experience
Work History
Lead Pharmacy Technician
Walmart
Newnan, Georgia
10.2011 - Current
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained accurate patient records and updated prescription information as needed.
- Ensured that all medications were stored properly, following safety protocols.
- Ordered supplies and restocked shelves when necessary.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Monitored staff productivity levels and provided guidance when needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Collaborated with other departments within the organization to ensure optimal patient care.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
Education
High School Diploma -
Osborne High School
Marietta, GA05-2005
Skills
- Manual and automated medication dispensing
- Drug storage procedures
- HIPAA
- Proper labeling procedures
- Pharmacy and customer records management
- Point of sale systems proficiency
- New Hire Onboarding
- Pharmacy operations
- Troubleshooting malfunctioning equipment
- Regulatory Compliance
- Problem-solving skills
- FDA and HIPAA compliance
- Team Collaboration
- Staff Development
- Pharmacy operations management
- Workflow Optimization
Timeline
Lead Pharmacy Technician
Walmart
10.2011 - Current
High School Diploma -
Osborne High School