Professional Summary
Overview
Work History
Education
Skills
Timeline

Lori Cantrell

Personal Shopping Service
Dallas,TX
24
years of professional experience

Results-driven Sales Associate with a proven track record in delivering exceptional customer service and fostering client loyalty. Skilled in relationship building and efficient inventory management.

Work History

Sales Associate

5 Years
Neiman Marcus | 08.2021 - Current
  • Delivers exceptional customer service, enhancing client satisfaction and loyalty.
  • Collaborates with team members to achieve store sales targets through effective communication and teamwork.
  • Assists in merchandising strategies to highlight seasonal collections and boost sales.
  • Maintains accurate inventory records, ensuring product availability and reducing stock discrepancies.
  • Trains new associates on product knowledge and customer engagement techniques.
  • Utilizes point-of-sale systems for efficient transaction processing and data management.
  • Resolves customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Handles cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Builds relationships with customers to encourage repeat business.

Founder

23 Years 7 Months
Personal Shopping Service | 01.2003 - Current
  • Established partnerships with local vendors to expand product offerings and improve service quality.
  • Analyzed market trends to adapt services, improving competitiveness and relevance in the industry.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.

Sales Associate

8 Years 11 Months
OMEGA Watches | 08.2012 - 07.2021
  • Implemented visual displays that adhered to brand standards, increasing foot traffic and engagement.
  • Processed customer returns and exchanges efficiently at the service desk.
  • Remained calm and addressed customer concerns during peak business hours.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - Business

Middle Tennessee State University | Murfreesboro, TN

Skills

Customer service
Team collaboration
Time management
Problem-solving
Interpersonal communication
Reliable and punctual
Sales techniques
Customer support
Relationship building
Client engagement
Client service
Store opening and closing

Timeline

Sales Associate

Neiman Marcus
08.2021 - CurrentRead More

Sales Associate

OMEGA Watches
08.2012 - 07.2021Read More

Founder

Personal Shopping Service
01.2003 - CurrentRead More

Middle Tennessee State University

Bachelor of Science from Business
Read More
Lori Cantrell