Lori Carpenter
Wheelersburg,OH
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
32
32
years of professional experience
Work History
Pharmacy Technician
Stultz Pharmacy
07.2013 - Current
- Prepare and verify weekly medicine boxes for nursing home patients, jail patients and many other customers.
- Proficient knowledge of RX30 software system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Retail Store Manager
Maurice's Clothing Store
01.2000 - 07.2013
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Sales Associate
Maurice's Clothing Store
11.1992 - 12.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Construction Worker
Kenny Roe Construction
05.1992 - 08.1992
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted with roofing and concrete projects.
Education
Associate of Arts - Business
Shawnee State University
Portsmouth, OH05.1994
High School Diploma -
Minford High School
Minford, OH05.1992
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Prescription Filling
- Pharmacy and customer records management
- Pharmacy Software Proficiency
Timeline
Pharmacy Technician
Stultz Pharmacy
07.2013 - Current
Retail Store Manager
Maurice's Clothing Store
01.2000 - 07.2013
Sales Associate
Maurice's Clothing Store
11.1992 - 12.1999
Construction Worker
Kenny Roe Construction
05.1992 - 08.1992
Associate of Arts - Business
Shawnee State University
High School Diploma -
Minford High School
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