Lori Carr
Marietta ,GA
Summary
Driven and dynamic professional with a proven track record at IHOP, adept in staff motivation and guest service, significantly increased sales through effective marketing initiatives and upselling. Skilled in cleaning and sanitation, ensuring top-notch environment management. Excellently handles customer complaints, fostering positive relationships and enhancing business referrals.
Overview
14
14
years of professional experience
Work History
Server Shift Leader
IHOP
Marietta, GA
12.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Increased sales significantly by upselling higher-end products to customers.
Cleaner
TRW RESIDENTIAL AND COMMERCIAL CLEANING
Duluth, GA
08.2010 - 05.2018
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Developed and implemented comprehensive cleaning plan for entire building.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Removed trash, debris and other waste materials from premises.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Diploma - All High School Courses
Stratford Career Institute
Wilkes-Barre, PA05.2004
Skills
- Assignment Delegation
- Menu presentation
- Food presentation
- Marketing initiatives
- Guest service
- Table Bussing
- Staff Motivation
- Cleaning and sanitation
Timeline
Server Shift Leader
IHOP
12.2023 - Current
Cleaner
TRW RESIDENTIAL AND COMMERCIAL CLEANING
08.2010 - 05.2018
Diploma - All High School Courses
Stratford Career Institute