Summary
Overview
Work History
Education
Skills
Qualifications
Personal Information
Timeline
Generic

Lori Carver

Kings Mountain,NC

Summary

Proven track record in enhancing customer engagement and profitability, notably at AT&T. Skilled in VoIP and adept at leveraging sales strategies and strong negotiation skills to surpass sales objectives. Demonstrated ability to increase revenue through strategic account management and consultative selling, achieving significant sales targets.

Overview

2025
2025
years of professional experience

Work History

Consumer Sales Associate

AT&T
Charlotte, NC
10.2020 - Current
  • Assisted customers with questions regarding products, services, pricing, and availability.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Achieved established sales targets by generating new customer accounts.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Corporate Account Representative

Windstream Communications
Charlotte, NC
01.2013 - 10.2015
  • Inbound customer service, consultative selling to increase revenues (products include telephone lines, long distance, bundles, high speed internet access (DSL), and PC/web hosting)
  • Sell business solutions, networking, MPLS, T1 solutions, small business solutions for phone, internet, data, network and cloud services, VoIP, managed services
  • Sales completed via phone, email and fax communication
  • Lead sources include, but are not limited to, inbound calls, outbound campaigns using Sales Genie, outbound campaigns to the existing customer base, electronic leads, project-based leads, referral generation and referral agent networking
  • Consistently achieve and surpass sales objectives

Co-Owner and Manager

Summer Bound Tanning and Hair Salon
Belmont, NC
01.2008 - 01.2013
  • Promote and sell services and products through exceptional customer service to increase customer count and retention
  • Planned, developed and executed advertising budget through contract negotiation and ad placement, social media marketing and developing and maintaining local business relationships
  • Responsible for all internal accounting, A/R, A/P, purchasing and vendor negotiation, budgeting and forecasting, payroll
  • Effective control of operating costs such as supply and retail inventory, utilities, and maintenance costs

Marketing Sales Associate

Bellsouth Telecommunications/AT&T
Charlotte, NC
01.1996 - 01.2008
  • Responsible for setting up new phone service, changes to accounts with products and service to meet customers' needs
  • Sales of ADSL, Wireless, Paging Services, Long Distance, Bundling Services
  • Held Team Lead position involving training new employees and assisting existing employees in meeting sales objectives

Collections Administrator

American Honda Finance Corporation
Charlotte, NC
01.1995 - 01.1996
  • Meet and exceeding standard measurements for collection activity and call volume while actively maintaining research and resolution of account issues
  • Responsible for effective and efficient accounts receivable management of problem accounts
  • Utilized skip tracing, analyzed credit reports for extension and recovery

Engineering Clerk

Bellsouth Telecommunications
Charlotte, NC
01.1994 - 01.1995
  • Responsible for clerical support for Bellsouth engineers and contractors

Accounting Clerk

Carolina Freight Corporation
Cherryville, NC
01.1992 - 01.1994
  • Responsible for A/P, A/R, invoicing, billing adjustments

Consumer Sales Associate

AT&T
Charlotte, NC

Education

Cosmetology -

Paul Mitchell Cosmetology School
Gastonia, NC

Business Administration -

Gaston College
Dallas, NC

High School Diploma -

Bessemer City High School
Bessemer City, NC

Skills

  • VoIP
  • MPLS
  • LAN
  • Goal oriented
  • Sales strategies
  • Strong negotiation

Qualifications

  • Substantial experience and outstanding skills in customer service with twelve years at Bellsouth/AT&T including three in a leadership position.
  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
  • Skilled at learning new concepts quickly while working well under pressure.
  • Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Personal Information

Willing To Relocate: Anywhere

Timeline

Consumer Sales Associate

AT&T
10.2020 - Current

Corporate Account Representative

Windstream Communications
01.2013 - 10.2015

Co-Owner and Manager

Summer Bound Tanning and Hair Salon
01.2008 - 01.2013

Marketing Sales Associate

Bellsouth Telecommunications/AT&T
01.1996 - 01.2008

Collections Administrator

American Honda Finance Corporation
01.1995 - 01.1996

Engineering Clerk

Bellsouth Telecommunications
01.1994 - 01.1995

Accounting Clerk

Carolina Freight Corporation
01.1992 - 01.1994

Consumer Sales Associate

AT&T

Cosmetology -

Paul Mitchell Cosmetology School

Business Administration -

Gaston College

High School Diploma -

Bessemer City High School

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Lori Carver