LORI C. JOHNMEYER
Harrisburg
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 27 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
Boone Health
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
MU HealthCare
03.2015 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Education
Associate - General/Business
Columbia College/MACC-Moberly
Moberly, MOSkills
- Customer Service
- Analytic Skills
- Insurance verification
- Problem Solving
- HIPAA compliance
- Communication
- Patient registration
- Relationship Building
- Team Building
- Multitasking
- File Management
- Data Organization
- Proficiency in Microsoft Office
- Ability to Prioritize Workloads
- Ability to Handle Multiple Tasks
- Eager to Learn
- Ability to Work with Limited Supervision
- Fast Pace Environment
- Target Development
- Guidance and Training
- Creating Patient Friendly Environment
- Promoting Teamwork
- Medical Records Management
- Healthcare systems navigation
- Understanding of Privacy
- Sensitivity
- Safety
Timeline
Patient Access Representative II
Boone Health
02.2024 - Current
Patient Service Representative
MU HealthCare
03.2015 - 02.2024
Associate - General/Business
Columbia College/MACC-Moberly
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