Dynamic property management professional with a proven track record at Camelback East Village, excelling in tenant relations and property maintenance. Skilled in enhancing tenant satisfaction and property value through effective communication and strategic marketing. Adept at overseeing repairs and improvements, ensuring a welcoming community environment. Strong work ethic and customer-focused approach drive success.
Hi, I’m
Lori Dwinell
Maintenance
Phoenix,AZ
Work History
Camelback East Village
Assistant Property Manager / Maintenance
01.2013 - Current
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Operated varied hand and power tools to complete repairs.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
Self-employed
Swap Meet Vendor
07.2006 - 12.2012
Job overview
- Set up displays and signage to attract customers and boost sales.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
United States Postal Service, USPS
City Letter Carrier
10.1998 - 05.2006
Job overview
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Summary
Overview
27
years of professional experience
Education
Maryvale High SchoolPhoenix, AZ
05-1987
University Overview
Skills
- Strong communication skills
- Property tours and inspections
- Property maintenance
- Telephone and email etiquette
- Property management
- Marketing and advertising
- Building maintenance
Timeline
Assistant Property Manager / Maintenance
Camelback East Village
01.2013 - Current
Swap Meet Vendor
Self-employed
07.2006 - 12.2012
City Letter Carrier
United States Postal Service, USPS
10.1998 - 05.2006
Maryvale High School
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