Lori Gray

• Supervised daily store operations and ensured compliance with company policies.
• Coordinated staff schedules to optimize coverage during peak hours.
• Assisted in inventory management and stock replenishment processes.

I’m also the main training specialist in the store.

I am a star customer service representative with a 4 inch thick folder of anonymous surveys!

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing.
• Ensured compliance with all safety regulations throughout the store premises.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Trained new employees on customer service standards and store procedures.
• Managed cash handling procedures and maintained financial accuracy.
• Developed promotional displays to enhance product visibility and sales.
• Resolved customer inquiries and complaints effectively to ensure satisfaction.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

I am also the stores main training specialist and begin all the training with each new promo.

I am my store managers secretary basically with notes and information from the oleway weekly the wrap to help inform our managers for new training and information that’s very important!

Maintained a comprehensive folder of anonymous customer surveys, providing insights into guest satisfaction.