Lori Heather
Jackson,WI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
30
30
years of professional experience
Work History
Concierge
New Perspective Senior Living
03.2019 - 02.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Customer Service Representative
Corix Utilities
02.2007 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant III
City Of Milwaukee Housing Authority
04.1992 - 06.2006
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Child Care
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Eisenhower High School
New Berlin, WI06.1978
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
Timeline
Concierge
New Perspective Senior Living
03.2019 - 02.2022
Customer Service Representative
Corix Utilities
02.2007 - 01.2012
Administrative Assistant III
City Of Milwaukee Housing Authority
04.1992 - 06.2006
Child Care
Waukesha County Technical College
High School Diploma -
Eisenhower High School