LORI HILL
Detroit,MI
Summary
Customer service experience
Green Region Training experience (One on one and group)
Certified Notary
Collections experience
Account balancing experience
Direct care and home health care experience
Excellent computer, typing, and data entry skills (including MS Word, Excel, SharePoint, AMP and ATLAS)
Time management skills
Overview
9
9
years of professional experience
Work History
Delivery Driver
Serv-u-Success
07.2022 - 07.2022
- Driving to multiple store locations
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Operated light trucks to deliver loads as far as 100 plus miles from home location.
Amrock LLC. Delay Analyst
Delay Analyst
03.2019 - 05.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Cultivated relationships with industry leaders and within company to share tips and information.
Aerotek Professional Service
Document Specialist
06.2013 - 05.2015
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in an team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with strong work ethic.
Education
No Degree - Basic
WCCCD
Detroit, MI04.2019
GED -
Booth CEG
Detroit03.1989
Skills
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Safe Driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Delivery Scheduling
- Dispatch Communication
Timeline
Delivery Driver
Serv-u-Success
07.2022 - 07.2022
Amrock LLC. Delay Analyst
Delay Analyst
03.2019 - 05.2022
Aerotek Professional Service
Document Specialist
06.2013 - 05.2015
No Degree - Basic
WCCCD
GED -
Booth CEG