Lori Juarez
Bill Miller BBQ
San Antonio
13
years of professional experience
Dedicated Breakfast Manager with a proven track record in customer service, team motivation, and operational efficiency. Committed to enhancing the dining experience through exceptional problem-solving and staff training.
Work History
Breakfast Manager
12 Years 10 Months- Supervised breakfast operations, ensuring timely service and adherence to quality standards.
- Trained and mentored staff on food preparation and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed training materials for new employees to enhance onboarding experience.
- Conducted daily inspections of food safety and cleanliness protocols to maintain compliance.
- Collaborated with kitchen staff to streamline cooking techniques and improve efficiency.
- Resolved customer inquiries and concerns promptly to enhance dining experience satisfaction.
- Organized team schedules effectively, ensuring adequate coverage during peak hours.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Coordinated special events such as weddings or corporate functions held during the breakfast shift, ensuring an exceptional experience for all attendees.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma
Medical Assistant
Skills
Team motivation
Food preparation
Scheduling staff
Sanitation procedures
Food safety compliance
Ordering supplies
Food presentation
Teamwork
Customer service
Problem-solving
Teamwork and collaboration
Time management
Reliable and responsible
Attention to detail
Problem-solving abilities
Reliability
Multitasking Abilities
Critical thinking
Excellent communication
Customer satisfaction
Organizational skills
Active listening
Timeline
Breakfast Manager
Bill Miller BBQ
10.2013 - CurrentRead More
Lytle High School
High School Diploma
Read More
Lamson Institute
Medical Assistant
Read More